How to transform customer experience
How to transform customer experience
Jiří Machala, Lukáš Cingr, Tomáš Potměšil
28. 3. 2018 (19 500,- CZK)
Ours is the age of the customer. Today’s customers expect more for less and price is not always the deciding factor. Experience is the buzzword, talked about in boardrooms and Facebook, watched on YouTube. But what does customer experience really mean? Can it be measured? Managed? Transformed? These are questions we would like to address during this interactive training course.