Professional ethics in communication with internal clients

Programme

• Ethics in international relations or how cultural differences impact social and working relations.
• Specifics of Czech culture.
• Communication with foreing colleagues – suitable communication styles in English.
• Business correspondence ethics – politeness in speaking and writing.
• Rules for telephoning/live chat.
• Business appointment – how to prepare, choose a place, etc.
• Using business cards.
• Training of selected most frequent situations.