Kateřina Coops

Kateřina se zaměřuje na byznysové procesy a inovace a zajímá se o lidskou dimenzi korporátního úspěchu. Obzvlášť se soustřeďuje na týmovou práci a optimalizaci procesů, rozvoj a zapojení zaměstnanců, vztahy s klienty. Využívá zkušenosti z technologických implementací, členství v leadershipu firem a řízení efektivity jejich provozu.

Currently scheduled training courses
How to transform customer experience
How to transform customer experience

26. 11. 2020 (7 300,- CZK)
Ours is the age of the customer. Today’s customers expect more for less and price is not always the deciding factor. Experience is the buzzword, talked about in boardrooms and Facebook, watched on YouTube. But what does customer experience really mean? Can it be measured? Managed? Transformed? These are questions we would like to address during this interactive training course.
HR Academy: Employee experience management
HR Academy: Employee experience management

26. 1. 2021 (6 800,- CZK)
As we manage the expectations and experience of our customers, today, great emphasis has been put on the positive experience of our employees. Only in this manner can we provide the best services and create competitive products.
Past training courses