As we manage the expectations and experience of our customers, today, great emphasis has been put on the positive experience of our employees. Only in this manner can we provide the best services and create competitive products.
This interactive training will show you methods for how to transform employee experience using a from-the-outside-in perspective, i.e. as you would like the market and your customers to see you, focusing on what your employees need to deliver such an experience.
Who are the intended participants?
Module 1: Employee experience measurement
Module 2: Employee experience transformation
For attending this training course, you are eligible to gain 7 of CPD points.
The fee includes training materials, morning and afternoon refreshments and lunch. The training will be conducted in Czech.
© 2021 KPMG Česká republika, s.r.o., a Czech limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.