Employee experience management

This interactive training will show you methods for how to transform employee experience using a from-the-outside-in perspective, i.e. as you would like the market and your customers to see you, focusing on what your employees need to deliver such an experience.

Who are the intended participants?

• HR professionals of all specialisations
• Persons responsible for employee satisfaction
• Managers who want to know what employee experience is and how to effective deal with it

Programme

Module 1: Employee experience measurement

• What is employee experience (EX)
• Why do we want to manage EX
• Difference between internal and external customers
• Employee experience methodology measurement
• Case studies

Module 2: Employee experience transformation

• Employee journey mapping
• Difference between procedural and employee viewpoints
• Working with people and the empathy map
• Touchpoints, qualitative analysis

Benefits

You will:

• Understand how employee experience affects customer experience and, ultimately, business results
• Learn to map employee experience and effectively transform it through practical exercises
• See how other manage employee experience
• Learn to use KPMG’s methodology well-proven all over the world

Register for two or more training sessions from the HR Academy cycle at once and get a discount.

• Two sessions: 5% discount on the price of both sessions
• Three sessions: 10% discount on the price of all sessions
• Four sessions: 15% discount on the price of all sessions
• Five or more sessions: 20% discount on the price of all sessions