Emotional intelligence

Who are the intended participants?

• Managers who want to successfully lead, motivate and develop others.
• Individuals who want to develop themselves both on a professional and personal level.
• Everyone who wants to be successful in their work or during business negotiations.

Programme

• What is emotional intelligence – definition, description.
• Components of emotional intelligence.
• How to recognise the causes of emotions in oneself.
• How to read other people’s emotions.
• Four skills of emotional intelligence.
• The difference between IQ and EQ.
• Emotional intelligence and social skills.
• Benefits of emotional intelligence competencies.

Benefits

During the course, you will:

• Learn how to identify the emotions within yourself and how to work with them.
• Find out how to best use your emotional intelligence not only in working relationships.