The programme will focus on the concept of the corporate ombudsman, their role and position in the organisation, and the development of the skills needed to perform this role.
Who are the intended participants?
- Top management
- Compliance staff
- Legal counsels
- Ombudsmen
Programme
MODULE 1: LEGAL ASPECTS
- Introduction to corporate culture and ethics
- Labour law minimum
- Employee rights and obligations
- Duties of senior staff
- Disputes in the workplace
- Discrimination and equal treatment
- Complaint handling
- Corporate ombudsmen and their activities
- Position of ombudsmen in a company's organisational structure
- Ombudsmen and their relationship towards HR, compliance, and legal departments
- The role of the ombudsman and whistleblowing
MODULE 2: PROCEDURAL ASPECTS
- Establishing the office of ombudsman in the company
- Setting roles and responsibilities
- Setting up support processes
- Internal regulations
- Basic documentation for ombudsman activities
- Building trust between employees and senior management
- Qualification and personnel requirements for exercising the office
MODULE 3: MENTAL HEALTH ASPECTS
- Introduction to mental health
- Definition and importance of mental health
- Specific demands, stressors, and ethical dilemmas associated with the role of ombudsman
- A short exercise in self-reflection: How do I feel in my role?
- Stress management techniques and prevention of burnout syndrome
- Practical stress management techniques (breathing exercises, mindfulness, short relaxation techniques)
- How to recognise the signs of burnout and how to prevent it
- Group discussion – sharing own strategies and experiences
- Working with boundaries, emotional resilience and sustainable work regime
- How to manage difficult emotions associated with dealing with complaints and conflicts
- How to set healthy boundaries between work and personal life
- Work-life balance and long-term strategies for maintaining mental well-being
- Case reports and case studies
- Work with specific cases from the ombudsman's practice
- Group solution and analysis of ethical and psychological aspects
- Presentation of results and feedback
- Final reflections
After completing all three parts, the participant will receive a KPMG Corporate Ombudsmancertificate.
