Employee experience management

This interactive training course will guide you through the methodology of transforming employee experience using an "outside-in" approach, i.e., how you want to be perceived by the market and your customers. We will focus on what your employees need to deliver such an experience.

Who are the intended participants?

• HR professionals of all specialisations
• Those responsible for employee satisfaction
• Managers who want to find out what employee experience is about and how to work with it effectively

Programme

Module 1: Measuring employee experience

• What is employee experience (EX)
• Why we want to manage EX
• Difference between internal and external customers
• Methodology of employee experience measurement
• Case studies

Module 2: Transforming employee experience

• Employee journey mapping
• Difference between process-centred and people-centred approach
• Working with personas and empathy maps
• Touchpoints, qualitative analysis

Benefits

After attending the course, you will:

• Understand how employee experience affects customer experience and thus business results
• Be able to map employee experience and effectively transform it through practical exercises
• See how employee experience is managed by others
• Master KPMG methodology proven on projects around the world