Employee experience management

Just as we manage our customers’ expectations and experience, great emphasis is nowadays placed also on positive experience of our employees. This is the only way we can ultimately deliver the best services and create competitive products.

Lukáš Cingr

No dates available. If you are interested in attending the training, please fill the form.

Course fee: 7 200,- CZK ex. VAT

This interactive training course will guide you through the methodology of transforming employee experience using an "outside-in" approach, i.e., how you want to be perceived by the market and your customers. We will focus on what your employees need to deliver such an experience.

Who are the intended participants?

HR professionals of all specialisations
Those responsible for employee satisfaction
Managers who want to find out what employee experience is about and how to work with it effectively

Programme

Module 1: Measuring employee experience

What is employee experience (EX)
Why we want to manage EX
Difference between internal and external customers
Methodology of employee experience measurement
Case studies

Module 2: Transforming employee experience

Employee journey mapping
Difference between process-centred and people-centred approach
Working with personas and empathy maps
Touchpoints, qualitative analysis

Benefits

After attending the course, you will:

Understand how employee experience affects customer experience and thus business results
Be able to map employee experience and effectively transform it through practical exercises
See how employee experience is managed by others
Master KPMG methodology proven on projects around the world