Ours is the age of the customer. Today’s customers expect more for less and price is not always the deciding factor. Experience is the buzzword, talked about in boardrooms and Facebook, watched on YouTube. But what does customer experience really mean? Can it be measured? Managed? Transformed? These are questions we would like to address during this interactive training course.
No dates available. If you are interested in attending the training, please fill the form.
Within the two-day programme, we will introduce you to our approach to the transformation of customer experience. In a case study, together we will apply the Six Pillars® of great customer experience.
After completing the course, you will:
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